Specific Efforts Toward CSR

Efforts Toward Increasing Levels of Customer Satisfaction

Suzuken makes all-member sales its course of action common to all company employees and strives to improve levels of satisfaction among customers by measures, including starting from a thoroughly customer- oriented perspective to pursue proposal activities matched to the diversified needs of customers.

All employees-including sales workers, office workers, and dispatch staff-work together to make the concept of all-member sales useful to customers take root in the organization. To energize the organization, from April 2008, the company has been holding all-member meetings every month in each branch.

To provide products and services of higher quality, Suzuken has to reflect the opinions of customers in management and proposal activities at all times. In addition to the daily activities carried out by sales staff, Suzuken regularly takes customer surveys to ask the opinions of customers, and is making efforts to further improve service.

Every year at Suzuken, we make the anniversary of the founding of the company (November 13) into Memorial Week and conduct a variety of activities for learning from customers.
These efforts are for all Suzuken employees to once again learn the spirit of the company's founding of being useful to society and learning from customers. In addition, for the company to develop further, this event is also given the added significance of being a time to go back to our origins and evaluate the existence of the company and ourselves.
Since 1991, we have changed themes most years and have worked continuously to develop Memorial Week.

List of Suzuken Memorial Week Themes