Suzuken has inherited the spirit of its foundation of working for the world and for people, and has aimed at becoming a company that can contribute to society as a public organ of society under its management principles.
Changes in the environment surrounding the company- such as the change in the sense of values demanded of companies because of the frequency of scandals, the development of globalization, and changes in the global environment- have increased the weight of the social responsibility that companies need to fulfill, while high quality is demanded of these efforts. Suzuken would like to contribute to the development of society in general as a company responsible to society by holding up its CSR vision of "becoming a company revered by society" and strengthening its efforts in this regard.

Because pharmaceuticals are life-related products, high levels of safety are demanded in their distribution.
At Suzuken, we have introduced a unique distribution system that enables traceability for the first time in the pharmaceutical distribution industry through thoroughgoing quality control.
The main characteristics of this system are that they clarify the distribution routes of all pharmaceuticals and conduct even stricter quality control than required by established laws and regulations.
After receiving shipments from pharmaceutical manufacturers, batch numbers and expiration dates are managed uniformly.
By doing so, even if by some chance a quality problem does occur with a certain pharmaceutical product and recall is necessary, we will be able to respond immediately.

Suzuken has long carried out initiatives to reduce Carbon dioxide emissions, which include installing ice thermal storage air conditioners and using minicars and hybrid vehicles for its fleet. The company built an Environmental Management System in March 2003, which served to systematize and enhance initiatives in this area. The system ensures Suzuken makes efforts to reduce the environmental impact of its corporate activities as far as possible and provides the basis for environmental activities. In March 2004, Suzuken's head office acquired ISO 14001 certification, the international standard for environmental management systems.

Environmental activities are also carried out not only at the head office but also at distribution centers in Konan and Toda With the acquisition of ISO 14001 as a start, Suzuken will continue to deepen the employees understanding toward environment. Activities to reduce the usages of recourses and energies will be also carried out in even more strict manner.

Suzuken makes all-member sales its course of action common to all company employees and strives to improve levels of satisfaction among customers by measures, including starting from a thoroughly customer- oriented perspective to pursue proposal activities matched to the diversified needs of customers.

All employees-including sales workers, office workers, and dispatch staff-work together to make the concept of all-member sales useful to customers take root in the organization. To energize the organization, from April 2008, the company has been holding all-member meetings every month in each branch.

Since March 2007, the company has conducted individual investor explanatory meetings in order for individual investors to understand the Suzuken Group more thoroughly. In addition, Suzuken has been making efforts to strengthen communication with individual investors by participating in IR events in Nagoya, Tokyo, and Osaka, and by other means.

Furthermore, Suzuken conducts regular surveys aimed at shareholders and at people participating in events for individual investors. By doing so, the company is making efforts to increase levels of satisfaction among shareholders and individual investors.

Suzuken raises the idea that employees are to be good family members and the company is the place for the self-realization of employees as one of its management principles. The company promotes the creation of a workplace where employees can exhibit their abilities to the fullest by creating an easy-to-work-in environment where employees can combine work and home.

On May 9, 2008, Suzuken received general employer accreditation for conformance with the required standard based on the Law to Promote Measures to Support the Development of the Next Generation and acquired the "Kurumin" next generation accreditation mark. The company would like to continue investigating various systems from the viewpoint of work-life balance and to actively promote the combination by employees of work and home life to contribute to society.

* "Kurumin" is the nickname for an accreditation mark granted by the Ministry of Health, Labor and Welfare. This mark is granted in cases where an employer formulates and enacts action programs for the support of child rearing by employees and certain fixed conditions are met based on the Law to Promote Measures to Support the Development of the Next Generation enacted in April 2005.

Suzuken is establishing information management systems designed to protect management-related information, minimize data-related risks, and comply with laws concerning the protection of personal information. Suzuken is also raising awareness of related issues among employees.

Suzuken formulated an information security policy in July 2004 and in December that year its Information Systems Headquarters received BS7799 certification, the then international standard for information security management systems, and ISMS Conformity Assessment Scheme Certification, a system that certifies whether an information system meets a certain standard in terms of its security. Suzuken thus became the first member of Japan's pharmaceutical industry to receive ISMS certification, which uses third-party evaluations to verify compliance with standards for information security management.

The evaluation of internal control systems and reporting upon them is obligator, according to the Financial Instruments and Exchange Law, which is aimed at preventing the corporate scandals related to financial reporting that have occurred in recent times.
Suzuken fully understands the intentions of this obligation. The company has constructed an internal control system to ensure the reliability of financial reports as well as the transparency and efficiency of the execution of the company's work, and is making efforts toward putting this system into practice.

Suzuken aims to contribute not only to physical health, but also to psychological well-being. To this end, it has joined with NHK Culture Centers to offer seminars for the public. The seminars commenced in Nagoya in April 2001, starting in Tokyo in July 2004, and extending to Osaka in April 2005. To date, over 14,000 people have attended the seminars which address the theme of how to live a fulfilling life. The most eminent experts from a variety of fields are invited to speak on the theme of 'opening doors to the era of the mind and spirit.' Moreover, to provide food for thought to young people-the future of Japan-we invite school and university students to attend lectures held in Nagoya and Osaka free of charge.